BUZZLINES, the leading coach operator in the South East, has joined the prestigious Guild of British Coach Operators, which ensures all passengers receive a first class service.

Guild members are committed to meeting the standards set out in a Charter of Excellence guaranteeing passengers punctual service in top quality vehicles featuring the highest safety standards and with 24-hour emergency back-up.

Service guarantees extend beyond the vehicles to efficient and accurate handling of bookings and all paperwork in addition to a fast and efficient complaints system should any unforeseen problems occur.

This is the second passenger quality standard to be awarded to Buzzlines, which has offices at Lympne, near Hythe, and Broadstairs. Just last year the company gained Coach Marque accreditation through the Confederation of Passenger Transport UK (CPT).

Buzzlines general manager Paul Frankland said: "We are offering passengers an increasing number of holidays, short breaks and day excursions at home and abroad as well as building our contract and corporate hire services.

"Buzzlines is committed to delivering a personal service with professional pride. Membership of the Guild of British Coach Operators and Coach Marque accreditation are highly visible public statements of our continuing bid to achieve excellence at all levels of our business and to guarantee excellent services for all our passengers."

Buzzlines has been admitted to the Guild of British Coach Operators following a rigorous independent quality audit requiring 100 per cent compliance with 37 audit standards. Company inspections will be repeated every two years.

Guild membership marks out Buzzlines as among the most respected companies in the industry with the skills and expertise to offer a world-class service alongside extensive experience in providing travel facilities throughout the UK and mainland Europe.