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Burst pipes see 1,500 Tunbridge Wells residents still without water on third day of supply troubles

Many are still facing supply issues after a surge in burst pipes which left 3,000 people without water.

Homes across Tunbridge Wells lost access to mainline water at around 12.30pm on Thursday, and roughly 1,500 still have no supply.

Many homes are still without a water supply after an increase in burst pipes in Tunbridge Wells due to the freezing weather
Many homes are still without a water supply after an increase in burst pipes in Tunbridge Wells due to the freezing weather

South East Water said the issue is due to an increase in burst pipes caused by the freezing weather.

The company has confirmed that overnight supplies were restored to roughly 2,000 customers, and those still without water will see their supplies gradually return this morning.

The firm set up a water station at the Tesco Superstore in Woodgate Corner, Pembury, which closed yesterday at 9pm and reopened at 9.30am for those still without water.

Due to the many leaks and bursts in the area, customers can expect their water supply to be intermittent throughout the day while urgent repairs take place.

Crews have been on standby 24 hours a day to prioritise large bursts and those without water.

South East Water has set up a bottled water station at the Tesco Superstore. Picture: Google Street View
South East Water has set up a bottled water station at the Tesco Superstore. Picture: Google Street View

The company apologised to those with no water or low pressure and asks customers to check their lofts, airing cupboards and outside taps for leaks.

Retired chemical engineer Ian White, of Shrublands Court, is one of the residents who was left without water.

His daughter Zuzi Ledger said this marked the eighth time her dad had been without water over the past several weeks.

The 80-year-old was unable to get to the bottle station, meaning he could not make a cup of tea, wash himself, or even flush the toilet.

Ian White is one resident who was left without water. Picture: Zuzi Ledger
Ian White is one resident who was left without water. Picture: Zuzi Ledger

Head of central operations, Steve Andrews, said yesterday: “Our operational teams are continuing to work around the clock to restore normal water supplies to customers in the Tunbridge Wells area.

“Repairing leaks and bursts is always amongst our top priorities but freezing weather adds significant complications as we cannot predict which pipes may burst.

“While we have invested in state-of-the-art leakage detection technology we’re also asking the community to keep their eyes peeled and report any leak or burst to us via our interactive map.

“Residents and businesses should also check their homes, unoccupied properties, outside taps and cattle troughs today, and throughout the weekend, for leaks that can cause extensive and costly damage if not found quickly.”

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