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Mum feels ‘depressed and angry’ after water leak destroys home in Canterbury

A mum says she and her young son have been in a ‘living nightmare’ for months after a water leak and mould completely destroyed their home.

Video shows water dripping from the ceiling and into containers lined up on the floor at Bethany Harman’s Canterbury flat, with paper hanging from the ceiling.

Patches of mould are visible over the walls.

Miss Harman, 23, is now calling for both compensation and her home to be repaired as she feels “depressed and angry” by the situation.

She has been living in the flat in Creine Mill Lane North since March 2022 with her two-year-old son Ronnie.

But in December, water started leaking into her son’s bedroom.

She explained: “I was at my mum’s house as it was just before Christmas and when we got home everything in my son’s bedroom was ruined.

Bethany Harman says her whole flat smells of damp. Picture: Bethany Harman
Bethany Harman says her whole flat smells of damp. Picture: Bethany Harman

“The wardrobe and chest of draws were soaked.

“Ronnie’s clothes turned dirty and mouldy it was awful.”

Miss Harman told KentOnline that she sent multiple emails to the housing association, Town & Country Housing, but it took months for them to repair the leak.

She added: “The leak wasn’t fixed until February 17.

“So, we had almost two months of constant water dripping from our ceiling, it’s ridiculous.

“We are now in May and even though the leak has stopped the walls and ceiling in my son’s bedroom are still ruined.

Miss Harman claims her ceiling was leaking for almost two months. Picture: Bethany Harman
Miss Harman claims her ceiling was leaking for almost two months. Picture: Bethany Harman

“The whole flat stinks of damp.

“The next time someone came round was last Thursday to start repairs. They stripped one of the walls and said they could not touch it.

“So, we have to wait for another contractor to come and do it all.”

As well as the damage to the property, Miss Harman says it has been harmful to her son’s health.

The two-year-old suffers with asthma and has had to take multiple trips to the hospital since the leak started.

She went on to say: “He has been so poorly.

Miss Harman says she has felt depressed by her living situation. Picture: Bethany Harman
Miss Harman says she has felt depressed by her living situation. Picture: Bethany Harman

“He is asthmatic and was in and out of hospital last month because his cough had got so bad.

“It got to the point where doctors are having to write a letter to say that it is not safe for him to live there.”

Miss Harman explained how her social life has been ruined because of the damage to her home.

She has felt unable to invite any of her friends and family round the flat since the problem started.

She said: “It’s made me so depressed. I can’t have friends or family round my own home, it’s ridiculous. My social life has been ruined because of it.

“I leave my house with Ronnie at 8am and don’t go home until 6pm just so that we don’t have to be in the house.

“I just want my son to be happy and live the life of a normal little boy, the whole thing is not right.

“They spoke about putting us in a hotel, but nothing came of that either.

“I think I am entitled to some compensation,” she said.

Town & Country Housing say repairs will take place over the next two days. Picture: Bethany Harman
Town & Country Housing say repairs will take place over the next two days. Picture: Bethany Harman

Town & Country Housing provide over 9,500 affordable homes across Kent and Sussex.

When approached by KentOnline, the housing association apologised for the delays in repairing the home.

A spokesperson for Town & Country Housing said: “We are sorry that the work to repair damage caused by the leak is still to be completed and can understand Miss Harman’s frustration.

“Over the course of this issue Town & Country Housing and its contractors have tried various methods of contacting Miss Harman to arrange access to the property, including phone calls, emails, texts and visits to the property.

“Despite this range of approaches there have been some issues in gaining access. As a result the repairs are yet to be completed, and we accept that Miss Harman feels that the process has taken too long.”

The housing provider say their repairs team will be at the property over the next two days.

“Most recently, our repairs team met with her on May 11 and had already arranged to return today and Friday to complete the work.

“We have also investigated the case through our formal complaints procedure and have offered compensation for a delay in rebooking a ceiling repair, after visiting the property on March 20 and not being able to gain access,” they added.

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