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Buggy probe as child falls from dodgy Argos pushchair

Mum Emily Moseley with Kenziie whose broken pram made him fall and hit his head.
Mum Emily Moseley with Kenziie whose broken pram made him fall and hit his head.

A gran is furious after taking pushchairs back to Argos NINE times in seven months.

Alison Mosley bought the buggy for her daughter Emily’s son Kenziie in February.

But a catalogue of incidents came to a head when a wheel buckled on the last pushchair bought from the high street chain and the tot fell out, suffering a bump to his head and scratches to his back.

Following this incident, Alison and Emily, from Gillingham, finally demanded their money back and bought a buggy from another shop.

The saga began when the family bought a Mamas and Papas pushchair, with accessories, costing £99.99.

When it proved faulty they took it back and accepted a different model – a pattern that was repeated seven times.

Alison said: “After taking back the eighth one, Emily thought she would try another as the others kept breaking. So this time she tried one with just three wheels.”

They bought it from the Chatham High Street store on August 23. Less than a month later, Emily and 11-month old Kenziie were out shopping when the back wheel of the new pram buckled and he fell out.

Argos has offered an apology to the Mosley family and say they have launched an investigation.

Alison said:“Nine prams in less than seven months is just not good enough, it’s a joke.

“Kenziie could have been seriously hurt when he fell out.”

Mum Emily Moseley with Kenziie whose broken pram made him fall and hit his head.
Mum Emily Moseley with Kenziie whose broken pram made him fall and hit his head.

A spokesman for Argos said: “Customer safety, particularly the safety of children, is of paramount importance to us and we have very strict quality assurance processes in place to monitor closely the quality of the prams and pushchairs that we sell.

“We are not aware of any wider issues with the products in this case.

“However, we have arranged for the pushchair in question to be returned to one of our sites so that we can conduct an urgent and thorough investigation.

"We are very sorry to learn about the fall that Ms Mosley’s child suffered.
“We have offered a full apology and given a cash refund for the cost of the pushchair.

“We will update the customer following the outcome of our investigation.”

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