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Taxis must accept card payments in Medway after council vote

All taxis will be required to offer card payments after unanimous agreement at a full council meeting last night.

Councillors said it was a necessary step to provide greater safety to locals, as many residents had said they had been turned away from taxis because they wanted to use cards instead of cash.

Centre, Cllr Dan McDonald (Lab)
Centre, Cllr Dan McDonald (Lab)

There was cross-party support for the proposal as members from all sides said it was important no-one would get stranded late at night, particularly young women on their own.

Cllr Dan McDonald (Lab), who introduced the item, said: “Firstly I would like to express our gratitude to the taxi trade for their willingness to adopt this change.

“Taxis and private hire drivers are often the forgotten essential link in our transport system, serving Medway residents 24 hours a day, seven days a week.

“Promoting contactless payments aligns with our commitment to inclusivity and accessibility. For individuals with mobility challenges or who may struggle with handling cash, having the option for contactless payments ensures they can access taxi services with ease.”

Cllr Matt Fearn (Con) said: “It was very reassuring to hear that the Medway Licensed Taxi Drivers’ Association had held drop-in sessions for the trade to receive guidance on using [card readers].

Centre, Cllr Matt Fearn (Con)
Centre, Cllr Matt Fearn (Con)

“Whilst I appreciate that there is cost associated with the card payment facility, I see a big step in the right direction addressing the safety for all, but especially for the vulnerable passengers late at night.”

Some councillors raised issues of connectivity blackspots, particularly in rural areas, which may pose a problem but were reassured this was being investigated and procedures for mitigation were being explored.

No date is currently set for when the mandate for card readers will come into effect.

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